1. Introduction

Welcome to the Making Sense Neurodiversity website.

This website is operated by Making Sense Neurodiversity Limited ("we", "us" or "our").

By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, please refrain from using the website.

We may update these Terms of Use from time to time to reflect changes to our services, website or legal requirements.

2. About Making Sense Neurodiversity

Making Sense Neurodiversity is a clinician-led service offering specialist assessment, consultation and support in relation to neurodivergence, including autism and attention deficit hyperactivity disorder (ADHD).

Information provided on this website is intended to help visitors understand our services and make informed decisions about whether they may be suitable for their needs.

Our website is intended primarily for individuals accessing our services in the United Kingdom.

3. Information on This Website

We aim to ensure that the information on our website is accurate, clear and up to date.

However, information provided on this website is for general information purposes only and should not be considered a substitute for individual clinical assessment, diagnosis, treatment or professional advice.

Reading information on this website or contacting us through it does not establish a clinician-patient relationship.

Any clinical recommendations or opinions provided as part of our services will be based on the individual assessment or consultation undertaken.

4. Our Services

Descriptions of our services, including their scope, eligibility criteria and fees, are provided for general information.

Submitting an enquiry does not guarantee that we will be able to offer an appointment or accept an individual for assessment or consultation.

Where an individual proceeds with a service, separate terms and conditions, consent arrangements and other relevant documentation will be provided as appropriate.

Our Client Payment and Cancellation Terms apply separately to the booking, payment, rearrangement and cancellation of appointments.

We reserve the right to amend, withdraw or update the services described on our website.

5. Appropriate Use of the Website

You agree to use this website lawfully and responsibly.

You must not:

Use the website for any unlawful or fraudulent purpose.

Attempt to gain unauthorised access to the website or its systems.

Introduce viruses, malicious software or other harmful material.

Interfere with the website's security, functionality or availability.

Copy, reproduce or distribute website content for commercial purposes without our permission.

We may take appropriate action where the website is used inappropriately.

6. Intellectual Property

Unless otherwise stated, the written content, branding, design, graphics and other original materials on this website belong to Making Sense Neurodiversity Limited or are used with appropriate permission.

These materials are protected by applicable intellectual property laws.

You may view, download or print website content for your own personal, non-commercial use, provided that the material is not altered or presented misleadingly.

You must not reproduce, distribute, adapt or use our content for commercial purposes without prior written permission.

Nothing in these Terms of Use grants permission to use our business name, branding or other protected materials beyond what is permitted by law.

7. External Links

Our website may contain links to external websites, organisations or resources that we believe may be helpful.

These links are provided for convenience and information only.

We do not control external websites and are not responsible for their content, accuracy, availability or privacy practices.

The inclusion of a link does not necessarily indicate endorsement of the organisation, its services or its views.

We encourage visitors to review the terms and privacy information of any external websites they access.

8. Privacy and Personal Information

We take the privacy and confidentiality of individuals contacting or accessing our services seriously.

Any personal information submitted through our website will be handled in accordance with our Privacy Notice and applicable data protection legislation.

Please refer to our Privacy Notice, available on this website, for further information about how we collect, use, store and protect personal information.

9. Website Availability and Security

We aim to keep our website accessible, secure and functioning appropriately.

However, we cannot guarantee that the website will always be available, uninterrupted or free from technical errors.

We may temporarily suspend or restrict access where necessary for maintenance, updates, security or other operational reasons.

Visitors are responsible for using appropriate security measures when accessing the internet and our website.

10. Limitation of Liability

We take reasonable care in preparing and maintaining the information available on our website.

However, we do not guarantee that all website content will always be complete, accurate or suitable for every individual's circumstances.

To the extent permitted by law, we are not responsible for losses arising solely from reliance on general information published on the website or from temporary website unavailability.

Nothing in these Terms of Use excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Nothing in these terms affects any statutory rights that cannot lawfully be excluded or restricted.

11. Urgent or Emergency Support

Making Sense Neurodiversity is not an emergency or crisis response service.

Our website, enquiry forms and email communications are not monitored continuously and should not be used to seek urgent clinical assistance.

If you or someone else is in immediate danger or requires emergency medical assistance, please call 999.

For urgent medical advice that is not an emergency, please contact NHS 111 or another appropriate healthcare service.

12. Changes to These Terms

We may revise these Terms of Use periodically to reflect changes in our website, services, operational arrangements or legal obligations.

The most recent version will be published on this website.

Continued use of the website following publication of updated terms will be subject to the revised Terms of Use.

13. Governing Law

These Terms of Use are governed by the laws of England and Wales.

Any disputes arising in connection with the use of this website will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory legal rights that apply.

14. Contact Us

If you have any questions about these Terms of Use or the information provided on our website, please contact Making Sense Neurodiversity using the contact details published on our website.